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The internet needs a justice system, just like the face-to-face world. But the courts are too tied to geography and physical enforcement to provide fair redress online. The most effective approach to building this new system is Online Dispute Resolution, or ODR. ODR enables the construction of low-cost, cross-border resolution systems that are independent of any one nation's jurisdiction, which better mirrors the structure of the internet. The talk will cover online dispute resolution systems that are already in operation, such as eBay and PayPal's system (which resolves 60m disputes per year, many times more than the US court system), as well as how ODR could create a cross-border system to improve global access to justice.
Colin Rule is Co-Founder and COO of Modria.com, an ODR provider based in Silicon Valley. From 2003 to 2011 he was Director of Online Dispute Resolution for eBay and PayPal. Colin is the author of Online Dispute Resolution for Business, published by Jossey-Bass in September 2002. He serves on the boards of the Consensus Building Institute and the PeaceTech Lab at the United States Institute of Peace. He is currently Co-Chair of the Advisory Board of the National Center for Technology and Dispute Resolution at UMass-Amherst and a Fellow at the Gould Center for Conflict Resolution at Stanford Law School. Colin co-founded Online Resolution, one of the first online dispute resolution (ODR) providers, in 1999 and served as its CEO (2000) and President. Colin also worked for several years with the National Institute for Dispute Resolution in Washington, DC, the Consensus Building Institute in Cambridge, MA, and Mediate.com in Eugene, OR.